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TERMS & CONDITIONS

P & P & RETURNS

Package and posting is free to UK mainland, Please get in touch if ordering from over seas. 

Returns You as the buyer are responsible for the costs of shipping the item back if you are not satisfied. Returns will only be issued if the item is in like new condition, with no signs of wear and tear or damage. Refunds if deemed appropriate will be issued back onto the card used to purchase the item originally. Please get in touch for our address when shipping returns. Please attach picture evidence of damaged item to our email address. Any product damaged in transit back to us we will not be held liable for.  

PRODUCT USE


All of our products are created for indoor use only unless specified otherwise. If you want a custom order for outdoor use, please let us know ​as the finish, price and care options will vary.

Please be aware all items are hand made and could have sharp and rough edges and could cause serious harm or injury. 

PRODUCT CARE


Pieces created may vary due to the natural variations within the materials.

Always use a dry cloth to wipe any spills immediately. Always keep out of potential areas that can cause moisture, defects, sunlight and extreme heat.

BESPOKE ORDERS


Any item that has been made to order may not be returned for any other reason other than damage during shipping, for which we are not liable for. 

CANCELLATIONS 

 

The 30% deposit (if chosen this option) on any made to order item is non refundable as this is used to purchase materials for your bespoke item.

WARRANTY

  • Warranty period - 1 year personal and commercial 

  Retro Metal warranty does not

  cover the following :-

  • Any damage caused by improper installation.
  • Any modifications taken out by yourself to the product 
  • Damage caused by exposure to sunlight and moisture 
  • Damage caused by severe accidents 
Retro Metal works products are created from reclaimed wood and steel. Any normal imperfections within our materials are classed as normal. Such imperfections are as follows, these will not be covered under warranty.
  • Small dents/dings
  • Variations in colour and wood grains
  • Scratches within the metal 
  • Warranty applies to the original purchaser only. 

To make a claim, Retro Metal Works reserves the right to request photographs, documents or videos when processing for warranty.

 

PAYMENT & PRICING


Any made to order product of the value over £50 requires a 20% deposit. Quotations remain valid for 14 days, we remain the right to change prices due to variations in material costings. All products are listed at a price excluding shipping costs unless agreed and specified by us, Retro Metal Works. Please contact us for a P&P quote.

COPYRIGHT


All materials, l​istings and products are owned by Retro Metal Works which trades under the name of JIDM Construction LTD 

PRODUCT ADVISORIES 

  • As most of our products are supplied featuring bare steel, if any liquid spilled on item, please sand down gently to remove any light surface rust. 
  • Due to each individual item being hand made, please be cautious of sharp edges, we try our very best to remove anything that could potentially cause harm.  NOT to be used as a toy.
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